‎S22 Ultra messenger not functioning

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ddeulgi

Active Level 2

last edited

Monday, November 28th, 2022 01:45 AM

in

Hi! Anyone else experiencing problems in messenger app in S22 Ultra? I've already restarted my phone and reinstall the messenger a lot of times. I can open the app but can't open a convo. Messages are not loading.

This is happening for 2 days now.

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summeRamirez
★
Sunday, November 27th, 2022 03:41 PM

in

Galaxy S
Have you tried clearing the cache of messenger?
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ddeulgi
Active Level 2
Monday, November 28th, 2022 01:42 AM

in

Galaxy S
yes, a lot of times
0 likes
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butete
Expert Level 5
Sunday, November 27th, 2022 03:54 PM

in

Galaxy S
try downloafimg later version of messenger, on my s22u messenger is working fine
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ddeulgi
Active Level 2
Monday, November 28th, 2022 01:42 AM

in

Galaxy S
I've reinstalled it also
0 likes
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TeamGalaxyRene
Moderator
Monday, November 28th, 2022 03:33 AM

in

Galaxy S
Hello ddeulgi,

If you are trying to open the messenger from a Facebook Lite app/Facebook app, then there will be compatibility issues. Please try to install messenger lite as well.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)
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ddeulgi
Active Level 2
Monday, November 28th, 2022 03:40 AM

in

Galaxy S
I'll do that, thanks!
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JaspherPat
Active Level 3
Monday, November 28th, 2022 04:24 AM

in

Galaxy S
We are experiencing the same thing
Mine, i can NOT click my new messages do you think its messenger error or samsung error?
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ddeulgi
Active Level 2
Monday, November 28th, 2022 11:26 AM

in

Galaxy S
Is this safe?
0 likes
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ddeulgi
Active Level 2
Monday, November 28th, 2022 11:27 AM

in

Galaxy S
someone commented to install later version, is that it?
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JaspherPat
Active Level 3
Monday, November 28th, 2022 11:32 AM

in

Galaxy S
Di ako sure kung safe pero no threat found naman sya eh
0 likes
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JaspherPat
Active Level 3
Monday, November 28th, 2022 04:25 AM

in

Galaxy S
What i did is to use messenger lite and its working perfectly fine for me.
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JaspherPat
Active Level 3
Monday, November 28th, 2022 05:00 AM

in

Galaxy S
Ive reported this problem on galaxy members and on messenger, however im also wondering why my 2nd fb account works perfectly fine when i logged it on main messenger not on lite.
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ddeulgi
Active Level 2
Monday, November 28th, 2022 05:02 AM

in

Galaxy S
I've also reported it, I rly have no idea what's happening. I'm just waiting for their feedback
0 likes
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JaspherPat
Active Level 3
Monday, November 28th, 2022 11:20 AM

in

Galaxy S
My messenger is now working finally! 😇
0 likes
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j_rhayqn
Active Level 1
Monday, November 28th, 2022 10:17 AM

in

Galaxy S
Got the same problem too.
0 likes
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ddeulgi
Active Level 2
Monday, November 28th, 2022 10:49 AM

in

Galaxy S
how long? did u report it?
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j_rhayqn
Active Level 1
Monday, November 28th, 2022 10:54 AM

in

Galaxy S
Since the last update of UI 5.0. I can't use my messenger. 23rd this month if I'm not mistaken.
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title:

S22 Ultra messenger not functioning

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