From the Samsung members app, go to the support tab and run diagnostics, there is a dedicated test for the fingerprint sensor as well as the touch display settings.
This can help detect issues.
In addition, you can also check by replacing the tempered glass/ screen protector (if any) as this also causes problems.
Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. Once the Fingerprint sensor is set up to recognize your biometric data, you can confirm your identity and unlock your device simply by placing your finger on the fingerprint guide.
Fingerprint Troubleshooting.
Keep your skin and the fingerprint scanner dry when attempting to unlock your device - the scanner can't read if moisture is detected.
Your finger should cover the fingerprint scanner completely.
Make sure no case or cover is restricting access to the scanner.
Keep the fingerprint sensor free of dirt or debris. If the scanner gets dirty, wipe it gently with a soft dry cloth.
Scanning each finger at multiple angles will increase the fingerprint scanner accuracy.
Try removing your registered fingerprint and re-scan.
For more Fingerprint recognition details, you may click the link below.
Selected Answer
ChristopherJeffrey
Active Level 5
Saturday, December 17th, 2022 10:39 AM
in
This can help detect issues.
In addition, you can also check by replacing the tempered glass/ screen protector (if any) as this also causes problems.
TeamGalaxyRene
Moderator
Monday, December 19th, 2022 08:46 AM
in
Hello Phil321,
Thanks for your inquiry, here.
Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. Once the Fingerprint sensor is set up to recognize your biometric data, you can confirm your identity and unlock your device simply by placing your finger on the fingerprint guide.
Fingerprint Troubleshooting.
For more Fingerprint recognition details, you may click the link below.
https://www.samsung.com/ph/support/mobile-devices/how-to-setup-and-use-the-fingerprint-sensor-on-your-galaxy-device/
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
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