Good evening everyone! My S9 wasnt able to charge up until now. So i decided to take the device check thing in this app. Does this result means that i need to replace my battery already? Thanks in advance
If using another compatible charger will not charge the phone up and the diagnostics shows that the battery needs checking, then you may need to consider having the phone assessed by an authorised service centre.
It literally says they recommend battery replacement. Be sure to have it replaced at an authorized service center. Authentic batteries only cause if not, it may damage your device.
Hi Marco! I'm Sam, your friendly Samsung Customer Service guy.Welcome to Samsung Members Community!Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. As for your concern, we do recommend that you have your device battery replaced soonest. Don't hesitate to reach us via our TOLL-FREE mobile numbers
MOBILE: #GALAXY [#425299] (02) 8-422-2177 [Standard Landline] Available 24/7
LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)
You may also pre-book an appointment to your nearest Service Center for hassle-free transactions. Hope to have helped and to have your concern resolved soonest! Keep safe and enjoy the rest of the week. 😀
ErickYnaEin
Active Level 2
Tuesday, November 2nd, 2021 11:57 AM
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If using another compatible charger will not charge the phone up and the diagnostics shows that the battery needs checking, then you may need to consider having the phone assessed by an authorised service centre.
Marco93
Active Level 2
Tuesday, November 2nd, 2021 12:09 PM
in
Magnaguard
Active Level 9
Tuesday, November 2nd, 2021 12:01 PM
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Marco93
Active Level 2
Tuesday, November 2nd, 2021 12:09 PM
in
SamsungRightCare
Community Manager
Tuesday, November 2nd, 2021 11:44 PM
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Hi Marco! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. As for your concern, we do recommend that you have your device battery replaced soonest. Don't hesitate to reach us via our TOLL-FREE mobile numbers
MOBILE: #GALAXY [#425299]
support.samsung.com/Customer_new/PH
(02) 8-422-2177 [Standard Landline]
Available 24/7
LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)
LIVE CHAT SUPPORT: https://livechat.
You may also pre-book an appointment to your nearest Service Center for hassle-free transactions. Hope to have helped and to have your concern resolved soonest! Keep safe and enjoy the rest of the week. 😀
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