‎Lockdown Mode issue | Samsung SEAO Community

J

JoshRiando

Active Level 3

last edited

Monday, January 9th, 2023 05:39 AM

in

Galaxy S

Hi! Are there any software devs here?

I just want to report that when my phone is unlocked after being in lockdown mode, the notifications disappear. I mean the phone vibrates when it receives the notification but it doesn't pop up or even show in the notif panel. I have to restart the phone to get it back to normal.

B
butete
Expert Level 5
Monday, January 9th, 2023 06:25 AM

in

Galaxy S
are you pertaining to maintenance mode?
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J
JoshRiando
Active Level 3
Monday, January 9th, 2023 06:27 AM

in

Galaxy S
Nope. Lockdown mode like this onee
B
butete
Expert Level 5
Monday, January 9th, 2023 06:36 AM

in

Galaxy S
oh sadly dont have it
F
Filament2008
Active Level 3
Monday, January 9th, 2023 08:14 AM

in

Galaxy S
You actually have, before I didn't and now I have and I didn't update,
Find it here:

Settings APP > Lock Screen > Secure Lock Settings
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R
remzy11
Beginner Level 2
Monday, January 9th, 2023 08:02 AM

in

Galaxy S
Pano to gamitin
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F
Filament2008
Active Level 3
Monday, January 9th, 2023 08:14 AM

in

Galaxy S
He really may be referring to maintenance mode, the "lockdown mode" doesn't disable notifications unless if you modified the setting that defines how notifications are handled when in lock screen.
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J
JoshRiando
Active Level 3
Monday, January 9th, 2023 08:17 AM

in

Galaxy S
No im using lockdown mode. But after unlocking the phone the notifs dont pop up and they dont show in the notif panel, although I can receive them as the phone vibrates when it receives a notif
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F
Filament2008
Active Level 3
Monday, January 9th, 2023 08:21 AM

in

Galaxy S
If its still like that even if rebooting your phone, that may potentially be a software error.
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J
JoshRiando
Active Level 3
Monday, January 9th, 2023 09:07 AM

in

Galaxy S
If I reboot the phone it goes back to normal ://
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T
TeamGalaxyRene
Moderator
Monday, January 9th, 2023 10:57 AM

in

Galaxy S
Hello JoshRiando,

Thanks for letting us know here, about your experience with your Samsung Galaxy phone having issues with the lockdown mode, disappearance of notification.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

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Lockdown Mode issue

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