Thanks for reaching out to us and we are here to help.
Regarding your inquiry, we need to identify first what's behind lagging issue affecting the overall performance of your Samsung Galaxy device during playing games and/or video.
In order to pinpoint possible reasons and provide solutions to your problem, we need to check and rectify the below:
Possible Reasons:
1) Outdated Software.
2) Intermittent Network / Wi-Fi Signal.
3) Insufficient storage space and memory.
4) Some Apps running in the background.
5) Full Cache of Gaming apps.
6) Other minor problem, i.e. screens protector, etc.
7) Need to Restart your phone device.
Possible Solutions
1) Keep you device to tip toe shape by updating to latest Software Updates. Settings > About Phone > Software Updates > Download, if available > Install > Follow On-Screen messages.
2) Call your Network provider customer service to know the signal in your coverage area. Also, check Router/Device Wi-Fi signal settings; relocate the Router device to be near within range while you're playing games.
3) Check/rectify the storage and memory. Clean Trash bins and unwanted apps to have additional storage space. Run Device Care and/or Diagnostics through Samsung Members app.
4) Close all unwanted Apps running in the background while playing games.
5) Clear Cache of Game apps.
6) Check and inspect physically your device hardware, charging port, screens on visible physical scratch or minor damage, etc., that may alter/affect while using your device.
7) Restart your device.
If the problem persists, please call our online chat for support and/or visit our Samsung Authorized Service Center near you.
Selected Answer
SamsungRightCare
Community Manager
Wednesday, August 24th, 2022 12:47 AM
in
Hello Rren21,
Thanks for reaching out to us and we are here to help.
Regarding your inquiry, we need to identify first what's behind lagging issue affecting the overall performance of your Samsung Galaxy device during playing games and/or video.
In order to pinpoint possible reasons and provide solutions to your problem, we need to check and rectify the below:
Possible Reasons:
1) Outdated Software.
2) Intermittent Network / Wi-Fi Signal.
3) Insufficient storage space and memory.
4) Some Apps running in the background.
5) Full Cache of Gaming apps.
6) Other minor problem, i.e. screens protector, etc.
7) Need to Restart your phone device.
Possible Solutions
1) Keep you device to tip toe shape by updating to latest Software Updates. Settings > About Phone > Software Updates > Download, if available > Install > Follow On-Screen messages.
2) Call your Network provider customer service to know the signal in your coverage area. Also, check Router/Device Wi-Fi signal settings; relocate the Router device to be near within range while you're playing games.
3) Check/rectify the storage and memory. Clean Trash bins and unwanted apps to have additional storage space. Run Device Care and/or Diagnostics through Samsung Members app.
https://www.samsung.com/ph/support/mobile-devices/how-to-use-the-battery-and-device-care-feature-of-your-samsung-galaxy-smartphone/
https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-on-your-galaxy-device/
4) Close all unwanted Apps running in the background while playing games.
5) Clear Cache of Game apps.
6) Check and inspect physically your device hardware, charging port, screens on visible physical scratch or minor damage, etc., that may alter/affect while using your device.
7) Restart your device.
If the problem persists, please call our online chat for support and/or visit our Samsung Authorized Service Center near you.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and fix your problem.
0 likes
rg_x
Expert Level 1
Wednesday, August 24th, 2022 12:38 AM
in
No, it won't affect your game performance or anything.
APLGaming
Active Level 5
Wednesday, August 24th, 2022 01:00 AM
in
0 likes
maxq1
Active Level 7
Thursday, August 25th, 2022 01:33 AM
in
0 likes