‎Flickering Screen | Samsung SEAO Community

C

Cliff21

Active Level 1

last edited

Sunday, November 28th, 2021 10:45 PM

in

After the recent update, my S20 Ultra 5G screen has been flickering for weeks until yesterday it became completely useless, the whole screen suddenly went white and green. There is no physical damage on the phone. I got the phone for year now, never dropped it since im working from home, its just on my table if not in my bag. I tried all the tips I found in youtube and google, except factory reset. I found this thread about users experiencing the same thing. Exactly the same scenario, the flickering just appeared mostly after the updates. I feel cheated by Samsung. This is going to be my last samsung device. I reached out to samsung, still got no reply.

S
SamsungRightCare
Community Manager
Sunday, November 28th, 2021 11:24 PM

in

Galaxy S
Hey there! Apologies for such an unpleasant experience. Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you! 🙏😊
S
SagaOtaku
Active Level 10
Monday, November 29th, 2021 02:22 AM

in

Galaxy S
Samsung will try to help you just try to reach their hotline numbers was provided above. I understand your frustration that S20 ultra was very expensive during it was lunch and have some issues with it after a year compared with my $135 dollars device that i boughs since 2019 2 years ago but having no issue with it. Now i know that Amoled screens are prone to issues after a year compare to IPS LCD'S.
0 likes
T
TeamGalaxyDD
Moderator
Monday, November 29th, 2021 07:38 AM

in

Galaxy S
Hey Cliff21,

Sounds like a job for the experts. Please bring your phone to a Samsung Experience Store and we'll have it sorted out.

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).
0 likes
B
butete
Expert Level 5
Sunday, December 19th, 2021 05:49 AM

in

Galaxy S
@Cliff21 was the issue been addressed by samsung?
0 likes
K
kr03
Active Level 1
Thursday, December 23rd, 2021 11:49 PM

in

Galaxy S
Had the same issue. Did they fix it? Thanks
0 likes
C
Cliff21
Active Level 1
Tuesday, January 11th, 2022 04:49 PM

in

Galaxy S
I think the phone fixed itself. I updated all softwares, including all the apps, on the phone. drained the battery (left it for a day, more than 24hrs i think). I did this for the phone to really reboot. then charged it up for 2hrs the next (even if im using the fast charger). When i turned it back on, the screen did not flicker anymore. Hope it does not happen again.
0 likes
C
chenmeicai
Beginner Level 2
Tuesday, January 11th, 2022 03:47 PM

in

Galaxy S
Same issue with my S20 Ultra 5G. 😩 I think it's a known issue. Ugghhh!
0 likes
C
Cliff21
Active Level 1
Tuesday, January 11th, 2022 04:49 PM

in

Galaxy S
I think the phone fixed itself. I updated all softwares, including all the apps, on the phone. drained the battery (left it for a day, more than 24hrs i think). I did this for the phone to really reboot. then charged it up for 2hrs the next (even if im using the fast charger). When i turned it back on, the screen did not flicker anymore. Hope it does not happen again.
0 likes
C
chenmeicai
Beginner Level 2
Tuesday, January 11th, 2022 05:04 PM

in

Galaxy S
Mine gets back and forth ... it works for a day then back to white screen / green screen for like a week 🥵 And then back again.
0 likes
C
Cliff21
Active Level 1
Tuesday, January 11th, 2022 11:36 PM

in

Galaxy S
I think its best if you bring your phone to the nearest service center. I emailed samsung when i had the problem. They instructed me to visit a sc so they can take note of the job order number. I think they would cover the cost.
0 likes
K
kr03
Active Level 1
Tuesday, January 11th, 2022 11:16 PM

in

Galaxy S
Had the same issue. Emailed samsung and brought the device to their service center. It was fixed, they replace the LCD and battery. I did not pay any fees eventhough it was beyond warranty. My phone is a year old too.
C
Cliff21
Active Level 1
Tuesday, January 11th, 2022 11:42 PM

in

Galaxy S
Thats good to know! I will definitely go straight to a sc if the issue comes back
0 likes

title:

Flickering Screen

Related Content