title:

Failed August 2023 Update

(Post creation time:  

Monday, August 21st, 2023 06:51 PM

)

588 Views

S

samsydneyss

Active Level 3

last edited

 

Monday, August 21st, 2023 06:51 PM

 

in

 
This August 2023 latest update got my close-up focus enhancement feature in my camera missing. Even if I bring my camera closer to the object and even if I don't use the 50 MP.

Plugging: Default Blurry-Background Issue even not in Portrait Mode or intentional bokeh
  • T

    TeamGalaxyDD

    Moderator

    Tuesday, August 22nd, 2023 06:40 AM

     

    in

     

    Hey samsydneyss,

    Did you run the Diagnostics tool (Support tab) for your device yet? Let me know if there are any issues. 

    You could try clearing your camera's cache to see if that resets the settings - sometimes updates fail and corrupt certain files. 

    If that doesn't work, assume that it's a hardware issue and bring your device to your nearest Samsung Service Center for immediate repair. You can book an appointment through Samsung Members, or call #GALAXY and set up a pickup if you need one! 

    0 likes

    S

    samsydneyss

    Active Level 3

    Tuesday, August 22nd, 2023 11:36 AM

     

    in

     
    Yes. I have also run the diagnostics tool and everything is working, no issues.

    I have also cleared data and cache but the close-up focus enhancement icon that can be turned on or off still does not appear.

    But before I create an appointment, I need to make sure if the other S23 users have the same icon in their camera when they are taking close shots.

    0 likes

  • P

    PUFFY_AmiYumi

    Expert Level 5

    Wednesday, August 23rd, 2023 12:21 AM

     

    in

     
    Same on S23+. Turn on and off focus enhancement does not appear
    S

    samsydneyss

    Active Level 3

    Wednesday, August 23rd, 2023 04:41 AM

     

    in

     
    Right? Some have it, some don't. Unfortunately, the icon suddenly disappeared from me too.

    0 likes

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