title:

Bug

(Post creation time:  

Monday, February 22nd, 2021 04:40 PM

)

493 Views

S

SimpleLiving

Active Level 3

last edited

 

Monday, February 22nd, 2021 04:40 PM

 

in

 
Third party streaming apps keeps pausing for a few moments then resume everytime I opened another app. Allowed apps to play in the background and turned off other options in the settings so the battery won't be optimised but to no avail. Last resort is factory reset but it didn't help either.  Samsung to Apple 2021. 
    • R

      RawAndReal

      Active Level 10

      Tuesday, February 23rd, 2021 12:02 AM

       

      in

       
      that's not good. did you get an update recently?
      S

      SimpleLiving

      Active Level 3

      Tuesday, February 23rd, 2021 03:24 PM

       

      in

       
      Yes, after updating it to 3.0. I even contacted their live chat and they advised me to factory reset the device but it is still annoying me everytime I'm streaming music or radio app. I ended up deleting my other apps and lost my downloaded movies just so I could factory reset the phone. Now I have more than 110GB storage left and more than 5GB ram but everytime I open another app, or even the settings app, the music or radio app would pause then resume which is annoying.

      0 likes

      R

      RawAndReal

      Active Level 10

      Tuesday, February 23rd, 2021 03:44 PM

       

      in

       
      sorry to hear man. even after doing a factory reset, you're still experiencing the issue. after you factory reset your phone, did you install your applications from a back-up or did a fresh install of them?

      0 likes

      S

      SimpleLiving

      Active Level 3

      Tuesday, February 23rd, 2021 03:49 PM

       

      in

       
      I downloaded them from playstore. Kept uninstalling then downloading them again so I could try if it would make any difference but it didn't. I ended up not downloading them after deleting them yesterday.
    • R

      RawAndReal

      Active Level 10

      Tuesday, February 23rd, 2021 11:24 PM

       

      in

       
      again, really sorry to hear that. I'm hoping the support team can help you out. have you considered using alternative applications?

      0 likes

      S

      SimpleLiving

      Active Level 3

      Tuesday, February 23rd, 2021 11:30 PM

       

      in

       
      Yes, but they're all the same. Something on the device is causing it.

      0 likes

      R

      RawAndReal

      Active Level 10

      Tuesday, February 23rd, 2021 11:39 PM

       

      in

       
      that's not good. you've pretty much isolated the issue.

      0 likes

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