‎Battery issue | Samsung SEAO Community

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WelzCruz

Active Level 3

last edited

Thursday, May 25th, 2023 06:52 AM

in

Is anyone experiencing drastic battery drain after updating to One Ui5.1? Im using s21 ultra. Dati umaabot ng isang araw bago ma lowbat pero ngayon khit in moderate usage, mabilis ma drain battery. Any help? Thanks

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S
SGnthusiast5002
Active Level 8
Thursday, May 25th, 2023 07:08 AM

in

Galaxy S
Try to put your apps to sleep
T
TeamGalaxyRene
Moderator
Thursday, May 25th, 2023 07:22 AM

in

Galaxy S
Hello Welz,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy phone having issues with the fast-draining battery. I feel and understand it, expecting your device to perform better. If it's happen to my device, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.
B
butete
Expert Level 5
Thursday, May 25th, 2023 07:51 AM

in

Galaxy S
and wipe cache partition

title:

Battery issue

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