‎wifi connection problem | Samsung SEAO Community

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josefin4

Active Level 3

last edited

Thursday, March 17th, 2022 10:48 AM

in

hi good day, ive just update my software on my samsung device and i really dont know if its a bug or something. Our wifi connection / internet here in our house was really fine, all of my family was connected, and yes im connected to our internet too, but this past few days it literally turn off & doesnt connect even our wifi has a good connection. hope you / someone help me thanks! :)

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butete
Expert Level 5
Thursday, March 17th, 2022 11:14 AM

in

Galaxy J
i know how you feel happened me before, it boils down some issue with the router.

If you find my comment as a solution to your question. Please click the triple dot and choose "

✓ Accept as Solution" as a sign. Thanks!
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butete
Expert Level 5
Thursday, March 17th, 2022 12:18 PM

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Galaxy J
follow this video for wiping cache partition

https://youtu.be/ifjnAQmbcLA

to access the router https://192.168.1.1
the username and pass is at the sticker on the router.
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butete
Expert Level 5
Thursday, March 17th, 2022 10:51 AM

in

Galaxy J
whats your service? and the modem/router provided
J
josefin4
Active Level 3
Thursday, March 17th, 2022 10:52 AM

in

Galaxy J
hi, our service was pldt fibr.
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butete
Expert Level 5
Thursday, March 17th, 2022 10:57 AM

in

Galaxy J
Are you connecting on 2.4 or 5ghz
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J
josefin4
Active Level 3
Thursday, March 17th, 2022 11:01 AM

in

Galaxy J
im not sure but its 2.4 i guess
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J
josefin4
Active Level 3
Thursday, March 17th, 2022 11:00 AM

in

Galaxy J
i hope someone help me :(( ive search some tips on how to solve it, like reset settings but it didnt workk. i really dont know what im going to do, its really hard for me to face this kind of problem in my device specially i have online class everyday. it literally disconnect 😭
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butete
Expert Level 5
Thursday, March 17th, 2022 11:56 AM

in

Galaxy J
May i ask model of your phone, it may require wiping cache partition
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J
josefin4
Active Level 3
Thursday, March 17th, 2022 11:59 AM

in

Galaxy J
j6 2018, is the unit of my phonee. can you give me the link on how can i access router. thank youuu.
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B
butete
Expert Level 5
Thursday, March 17th, 2022 12:18 PM

in

Galaxy J
follow this video for wiping cache partition

https://youtu.be/ifjnAQmbcLA

to access the router https://192.168.1.1
the username and pass is at the sticker on the router.
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J
josefin4
Active Level 3
Thursday, March 17th, 2022 12:31 PM

in

Galaxy J
thank you so much for your help & response. i'll try it. thank you!
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TeamGalaxyDD
Moderator
Friday, March 18th, 2022 07:37 AM

in

Galaxy J
Hey there,

Please let us know how it went - I'm sure a lot of Members would love to know about your experience. ♥
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title:

wifi connection problem

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