title:

Need help!

(Post creation time:  

Wednesday, September 1st, 2021 05:14 AM

)

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Patriczerothree

Beginner Level 2

last edited

 

Wednesday, September 1st, 2021 05:14 AM

 

in

 
Does anyone know why the pics and vids in the gallery disappearing?

Hiw to fix this?
  • S

    SamsungRightCare

    Community Manager

    Wednesday, September 1st, 2021 06:32 AM

     

    in

     

    Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

    Have you tried checking your storage? 

  • S

    SupremoMCB

    Active Level 3

    Wednesday, September 1st, 2021 06:49 AM

     

    in

     
    Hi! The great possibility is that your phone is invaded with virus. That's why the thumbnails, I mean, both images and videos are either unacessible or disappearing. Better clean up your phone; format it. If you could at least do a 2-level security format, the better.

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