Does anyone know here how to fix this issue? Whenever someone tries to call me I can't answer their calls, I am not able to speak or click my mic, it is not clickable/disabled.
See the photo below. (Mute - is not clickable)
Thank you.
TeamGalaxyDD
Moderator
Monday, November 4th, 2024 07:12 AM
in
Hi s35-!
Here are some steps you can take.
1. Run the diagnostics tool from your Samsung Members app. It includes a test for your microphone that can determine if it is damaged in any way.
2. You can check out this guide to troubleshoot your issue: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-microphone-or-speaker-is-not-working-properly/
3. Bring your device to your nearest Samsung Service Center. You can visit http://smsng.co/Contact-SM1 to reach out to a Service Center near you.
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