title:

Internet

(Post creation time:  

Tuesday, April 27th, 2021 11:08 PM

)

206 Views

P

ParkAe

Active Level 3

last edited

 

Tuesday, April 27th, 2021 11:08 PM

 

in

 
Lmao. I don't know if it is just our wifi or there's a problem with our phones. What I mean is, I perfectly can upload multimedia on my laptop and open sites quickly. But when I am using apps on my phone, it takes 5 minutes to open it. When I upload picture on twitter app, it takes 5 to 10 minutes. I've used my mom's phone (which is also a samsung phone) and like what I've experienced with my phone, it's the same. My cousin has a different brand of phone and he's playing his "ML" fine. He can upload things quickly on his SNS. And the PING on my laptop vs. my phone... Gosh. This is giving headache. I can't use my apps on my phone like how I used to. 

image
Laptop's PING


image
Phone's PING


    • T

      Wednesday, April 28th, 2021 04:52 AM

       

      in

       

      Hi there! Jan here, Samsung moderator. Thank you for sharing your concern. We are very sorry to hear that you are experiencing this kind of issue. For some tips and troubleshooting steps please follow this link https://www.samsung.com/ph/support/mobile-devices/how-to-keep-your-galaxy-mobile-device-from-slowing-down/ 

      You can also download booster apps on your Galaxy store. Should this persist please feel free to call our toll-free hotline #GALAXY [#425299] (02) 8-422-2177 [Standard Landline] Available 24/7. 

      Kindly hit us back if everything is resolved. Thank you and have a good day!

      0 likes

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