‎I have a problem. | Samsung SEAO Community

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Franz1Garcia

Active Level 2

last edited

Friday, August 13th, 2021 01:11 PM

in

Hi samsung. Heres the problem. When i tap the screen on the top while charging. It wont respord. Without the charger. It works. I have a samsung galaxy a21s. Please give us tips. Thank you

Selected Answer
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SamsungRightCare
Community Manager
Saturday, August 14th, 2021 02:25 AM

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Galaxy A
Hi! I'm Sam, your friendly Samsung Customer Service guy. Have you recently updated your software version? If not, we suggest that you keep your device and apps updated to avoid performance glitches or bugs. If you have, always do a CLEAR CACHE PARTITION of your device via SAFE MODE (https://www.hardreset.info/devices/samsung/samsung-galaxy-a21s/wipe-cache/) regularly every after an update to avoid unwanted performance issues. Hope this helps! Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Franz1Garcia
Active Level 2
Friday, August 13th, 2021 01:24 PM

in

Galaxy A
It just happened sometimes.
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Harri_s95
Expert Level 1
Friday, August 13th, 2021 01:29 PM

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Galaxy A
What do you mean by that? Sorry i can't understand 😄
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Franz1Garcia
Active Level 2
Friday, August 13th, 2021 01:32 PM

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Galaxy A
It just happens. I think there is a problem on my screen at the top when i charge it. It does not respond sometimes
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Vinything
Expert Level 1
Friday, August 13th, 2021 01:46 PM

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Galaxy A
happens on my S10 before when Im charging it wirelessly. Somehow the screen is unresponsive
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cruellime
Active Level 3
Saturday, August 14th, 2021 03:08 PM

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Galaxy A
I've experienced this before with Galaxy Grand Prime. Apparently I'm using a defective charger and that affected the phone while plugged in.

Try it out with another charger/cable. Make sure that you choose the right charger and power for your phone.

title:

I have a problem.

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