‎Camera lag | Samsung SEAO Community

E

eirech

Active Level 3

last edited

Wednesday, February 1st, 2023 01:24 PM

in

Galaxy A

Hi folks i want to ask if it is normal for a Galaxy A53 camera to lag when u touch the shutter?or it is just my phone.

Thanks

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J
joeden
Beginner Level 4
Wednesday, February 1st, 2023 01:33 PM

in

Galaxy A
Yeah, it happens. Can confirm on my old A53.
T
TeamGalaxyRene
Moderator
Thursday, February 2nd, 2023 02:24 AM

in

Galaxy A
Hello eirech,

We're sorry to hear about your experience with your Samsung Galaxy A53 having lag camera issues, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Clear Cache and Data of Camera:

Step 1. Go to Settings.

Step 2. Tap on Apps and notifications and choose the Camera app from the list.

Step 3. Tap on the Storage.

Step 4. Then, tap on the "Clear Cache" and next "Clear data" buttons.

Clear the Gallery app cache and data files:

Step 1. Go to Settings.

Step 2. Tap on Apps and notifications and choose the Gallery app from the list.

Step 3. Tap on the Storage.

Step 4. Then, tap on the "Clear data" & "Clear cache" buttons.

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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Camera lag

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