‎ALWAYS ON DISPLAY KEEPS STOPING | Samsung SEAO Community

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ANDRĒ

Active Level 7

last edited

Saturday, January 7th, 2023 05:24 AM

in

Hi when i try to select image clock on always on display when i select stickers, ar emojis, bitmoji, gallery,and themes it just freezes and get me back to my home screen and says always on display keeps stopping

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silentmind2860
Beginner Level 2
Saturday, January 7th, 2023 08:02 AM

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Galaxy A
Difinitely true
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A
ANDRĒ
Active Level 7
Saturday, January 7th, 2023 08:55 AM

in

Galaxy A
Do you also experience that?
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TeamGalaxyRene
Moderator
Monday, January 9th, 2023 04:46 AM

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Galaxy A
Hello ANDRE,

Sorry to hear that, about your experience with your Samsung Galaxy phone, having issues with Always On Display keeps stopping and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" and "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

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ALWAYS ON DISPLAY KEEPS STOPING

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