We are sorry to hear about your experience with your new Samsung Galaxy A34 having little dots with different colors on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be frustrated too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use theSafe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.
Boot a Samsung device into Safe Mode:
Step 1.Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off.
Step 2.Press and hold the Power and the Volume Down buttons at the same time, to turn the device on. When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.
Step 3.If done correctly,'Safe Mode'will display on the bottom left corner of the screen. If'Safe Mode'does not appear, repeat the steps above.
Step 4.Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.
Exit Safe Mode
To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.
If that doesn't solve the issue(s),you may submit an error report through the Samsung Members app as follows:
Step 1.Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select"Display".
Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.
bagol1209
★
Sunday, July 23rd, 2023 03:39 AM
in
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danesaints
Active Level 9
Sunday, July 23rd, 2023 03:43 AM
in
0 likes
summeRamirez
★
Sunday, July 23rd, 2023 10:38 AM
in
0 likes
danesaints
Active Level 9
Sunday, July 23rd, 2023 11:40 AM
in
0 likes
summeRamirez
★
Sunday, July 23rd, 2023 11:43 AM
in
0 likes
danesaints
Active Level 9
Monday, July 24th, 2023 04:02 AM
in
dinala ko na samsung service center at chineck nila na okay naman daw yung screen wala daw anong man defect.
ang tagal kong samsung user pero ngayon lng akong naka encounter ng ganyan at alam ko na may mali talaga sa screen
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TeamGalaxyRene
Moderator
Monday, July 24th, 2023 07:49 AM
in
Hello there! danesaints,
We are sorry to hear about your experience with your new Samsung Galaxy A34 having little dots with different colors on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be frustrated too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.
Step 1. Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off.
Step 2. Press and hold the Power and the Volume Down buttons at the same time, to turn the device on. When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.
Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.
Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.
Exit Safe Mode
If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:
Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select "Display".
Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/
If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.
https://www.samsung.com/ph/support/service-center/
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
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