A13

Tignan mo sa Device Care tas sa Auto Optimization, baka naka on yung Auto Restart kapag kelangan

Hello kimtzy,

Please try our dear Samsung members' iNcEnDiArY reply and let us know here. 

Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart you device.

 

How to automate periodic restarts

 

Step 1. Open Settings, and then select Battery and device care.

Step 2. Tap the More options (the three vertical dots).

Step 3. Select Automation.

Step 4. Tap Auto restart at set times.

Step 5. Set the Schedule. Your phone will restart automatically within 1 hour of the time you set.

Your phone will only restart when:

• The screen is off.
• The phone isn't being used. 
• The battery is above 30%.
• SIM card lock is off.

https://www.samsung.com/ph/support/mobile-devices/restart-your-galaxy-phone-regularly-to-prevent-it-from-slowing-down-or-freezing/ 

 

And if the issue remains, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

If you're using the phone then it randomly restarts, you know there could be something that makes it Panick, hence giving a forced restart.