‎Samsung | Samsung SEAO Community

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DaveSup

Active Level 1

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Monday, March 17th, 2025 10:42 PM

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Shocking no customer support

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PAT09
Active Level 5
Monday, March 17th, 2025 11:14 PM

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Any issues on a particular Samsung product?
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DaveSup
Active Level 1
Monday, March 17th, 2025 11:25 PM

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Samsung z fold 6 broke in less than 2 months. Had the fold 2 and 4 and were great but have been in contact with Samsung several times explaining i don't want the phone repaired, I want refund every time I get the same answer
Sorry sir we will escalate this to the relevant team.
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PAT09
Active Level 5
Monday, March 17th, 2025 11:28 PM

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Did you go to the Samsung Customer Service Plaza in Rosedale? Where did you purchase your device?

Anyway, how did your Fold 6 break? Is it the main screen?
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DaveSup
Active Level 1
Monday, March 17th, 2025 11:41 PM

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I opened the phone and it had a thick black line through the screen, sent it in and they said won't be covered and sent a pic of half the screen excluding the tick black line. And said it was physical damage.
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DaveSup
Active Level 1
Monday, March 17th, 2025 11:44 PM

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Pictures I took.
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DaveSup
Active Level 1
Monday, March 17th, 2025 11:47 PM

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Repair center pictures sent to me!!
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