‎Green Line after Update | Samsung SEAO Community

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Myra_miora

Active Level 1

last edited

Tuesday, May 27th, 2025 11:42 AM

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Seriously Samsung. A green line after 1st May patch update.

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minjiiie
Active Level 4
Tuesday, May 27th, 2025 11:55 AM

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did you keep your phone in cold places while updating? to prevent device get a green line while updating better keep the phone on front of something that can reduce the device heat.
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Myra_miora
Active Level 1
Tuesday, May 27th, 2025 11:57 AM

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It was auto update in pocket.
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minjiiie
Active Level 4
Tuesday, May 27th, 2025 12:10 PM

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Miss, you should have know that Amoled screen that samsung use on their devices is sensitive to heat. Even the highest brightness for too long can cause green line / pink line. For your problem, since you keep your devices inside your pocket the device heating while updating and it causes screen to burn ^^. Hope this help you. Plus you may refer to your nearby Samsung Experience Store to claim Samsung Care+ if you have any.
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minjiiie
Active Level 4
Tuesday, May 27th, 2025 12:11 PM

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maybe in the further set the time for auto update on midnight while your sleeping. 🙏
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gwangju
Beginner Level 4
Tuesday, May 27th, 2025 12:11 PM

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What model is this?
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Myra_miora
Active Level 1
Tuesday, May 27th, 2025 12:23 PM

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S23+
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LazyOldBear
Active Level 6
Tuesday, May 27th, 2025 02:12 PM

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Wow seriously?! The user is to be blamed because unable to keep the phone cold while upgrade is on going?

Has Samsung written that in any user manual? Or has they put that on their ads that their phone required extra cooling while update is taking place?

No this is not the phone I will buy if I knew it before buying 🙄
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KenLooi
Active Level 1
Thursday, May 29th, 2025 03:10 AM

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Agree. I am speechless with some user's comment as well. Some Samsung dog*** will lick Samsung's ball for blaming the user unable to keep the phone cool while updating. Hello, if the heat is the problem, it is basically a design defect from Samsung, and the screen may also fail from the heat of continuous usage, but why the hell are the users to be blamed? So the users buy the phone for decoration/flexing? Plus, users get the green line after 2-3 weeks from the update done.
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MOD_02
Moderator
Wednesday, May 28th, 2025 06:05 AM

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Dear Myra_miora,

Greetings from Samsung Community!

Rest assured, we heard your enquiries.
This is moderator from Samsung Community.
We would love to assist you further, please check your private message.

Have a nice day ahead!

Warm Regards,
Samsung Community
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PaulIsaiah
Beginner Level 2
Friday, June 6th, 2025 12:26 AM

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Just happened to me in S21 Ultra. Please help, this is my only phone. I've been saving money for ages to get this phone
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LazyOldBear
Active Level 6
Saturday, June 14th, 2025 07:17 AM

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Just to share. Walk in Samsung Pavillion and ask politely. I recently got my S21Ultra screen replaced with only labour charged.

It is subjected to approval from Samsung Malaysia and it is not something that the staff can promise so, please be polite and patience with the staff.
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Myra_miora
Active Level 1
Friday, June 13th, 2025 01:35 AM

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Thanks @Samsung.My for 1 off screen replacement. Even though taken a bit long time to get replace.

title:

Green Line after Update

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