‎Emergency dial | Samsung SEAO Community

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yazidrus

Active Level 4

last edited

Saturday, January 21st, 2023 02:07 AM

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Hi there all, it's been several times I am accidentally dialed into emergency no. when the device is in my pocket. The problem is the default emergency button most of the time visible when the screen touched by fabric and ready to be activated even during the phone locked.

Imagine, suddenly I heard, "selamat pagi encik, apa yang saya boleh dibantu?". At sometime, I am have to apologize to the officer in charge that the call was accidentally dialled even from the pocket. The emergency button should be disable or enabled at users option.

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scinex
Expert Level 5
Saturday, January 21st, 2023 02:21 AM

in

Galaxy A
It's a bit weird actually as normally fabric doesn't give any response to touch screen. I never actually encountered this issue but yea, I always make sure the display is turned off when I put the phone in my pocket.
In your case, is the display off as well when it's securely in your pant?
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scinex
Expert Level 5
Saturday, January 21st, 2023 03:57 AM

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Galaxy A
I've tried waking up the screen using nothing but part of my shirt to simulate fabric touch and as predicted, the display is not turning on at all.
Anyways, you could enable 'accidental touch protection' to reduce or hopefully eliminate the issue.
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yazidrus
Active Level 4
Saturday, January 21st, 2023 06:32 AM

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Galaxy A
accident touch already feature activated from the beginning.
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scinex
Expert Level 5
Saturday, January 21st, 2023 09:11 AM

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Galaxy A
Probably next step is for you to try cleaning the display using display cleaner/ alcohol swab.
It's to ensure no 'ghost touch' due to dirty display. Btw, what is your phone model?
All the best.
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nazzzz
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Saturday, January 21st, 2023 04:22 AM

in

Galaxy A
you may also try to toggle off the touch sensitivity option in case if you've toggled it on.

"The emergency button should be disable or enabled at users option."

you can opt to remove the Phone shortcut from your lockscreen and do a dial after unlocking the device instead.
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Emergency dial

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