‎Warranty, | Samsung Members Community

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Aahas

Active Level 1

last edited

01-9-2024 01:54 PM

in

If we purchase a slight overrated tv from a retail store and has a defect on the device and taken for a long period of time for repairs,

What should the retailers do?

1) Put the customer at fault?

(Keep in mind, was installed by the store)

2)Should the customer pay for defects on the device?

3)Should the retail store give a extended warranty for our device?

4)Should Samsung give us a extended warranty?

Pick your answer and comment

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AkashMadusanka
Expert Level 2
01-9-2024 04:46 PM

in

TV
If it is under the warranty period and terms and conditions. We shouldn't pay for that. They don't increase the warranty period if device overrated.
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Aahas
Active Level 1
01-9-2024 05:28 PM

in

TV
But it was there fault and not to remind I bought the most expensevere TV of it's class
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EdwardWhitemore
Active Level 1
11-5-2025 06:36 AM

in

TV

If the TV was bought and installed by the store, the retailer should take responsibility, not the customer.
They shouldn’t charge for defects during the warranty period.
A replacement or extended warranty would be a fair solution, and Samsung should only be involved if it’s a confirmed manufacturer defect.
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