‎Front camera issue | Samsung Members Community

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Binula

Active Level 1

last edited

04-13-2025 12:26 PM

in

My new galaxy s24 ultra is having an issue with the front camera since I bought it(a month ago). The camera won't turn on for a period of time after a restart. Sometimes it turns on and works normal. But recently it doesn't turns on at all. I have done all I can but still it is the same. Anyone knows why this happens? I HAVEN'T TRY FACTORY RESETTING THE PHONE YET.

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Dushan_Kumara
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04-13-2025 12:29 PM

in

Galaxy S
Did you clear the cache and data for camera app
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Binula
Active Level 1
04-13-2025 12:30 PM

in

Galaxy S
Yes have done many times
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Dushan_Kumara
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04-13-2025 12:31 PM

in

Galaxy S
Where did you purchase from? Sri Lanka or..?
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Binula
Active Level 1
04-13-2025 12:33 PM

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Galaxy S
Sri lanka
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Chathula
Active Level 4
04-13-2025 02:37 PM

in

Galaxy S
Try a factory reset or software update. If that doesn't work, it's likely a hardware problem. If you've only had the phone for a month, go ahead and claim the warranty immediately.
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Dr_Sadesh_Abey
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04-14-2025 02:18 AM

in

Galaxy S
Hi, I'm sorry to hear that. This can be a hardware or software issue. To make sure that the software side is working, you can do 2 things which you haven't already done.

#1 Reboot into safe mode, if the problem solves itself I think we can agree it's a software issue.

#2 a factory reset.

If it is a hardware issue, you need to claim a warranty immediately!

I hope this helps!
If my comment helped you figure things out at all, please consider tapping the three-dot menu and mark it as a solution. Your support fuels the community! Thanks for being part of it!

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Front camera issue

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