Dear Samsung,
I hope this post finds you all well. I am writing this message with a heavy heart, as I have encountered a distressing issue with my Samsung S21 FE device after the recent software updates.
After two weeks from the sotware update, I noticed a couple of display lines on my screen, and despite my careful usage, the problem has escalated to 5-6 lines.
This is disheartening, especially considering that the S21 FE is my first flagship phone, and I had high hopes of using it for several years.
I have always been a proud Samsung user, advocating for the brand due to its innovative features and customizable options. However, my recent experience has left me questioning the reliability of Samsung phones.
I purchased my S21 FE in February 2022 from a reputable seller in Sri Lanka, Genius Mobile, and it came with a 1-year company warranty. The issue surfaced in January 2024, just after the warranty expired. When I contacted Genius Mobile, they informed me that I would need to pay approximately LKR 60,000 for a screen replacement – almost half the cost of the phone. I was shocked and frustrated hearing that.
Then I reached out to Samsung Sri Lanka for support. Unfortunately, after multiple conversations, the resolution offered was the same – pay for a screen replacement. This response is deeply unfair, especially when the issue seems to be related to a software problem rather than user damage.
I hoped that the One UI 6.0 update would resolve the problem, but it only exacerbated the issue, causing more display lines. I saw that other S21 FE users are facing similar problems, turning this into a widespread concern rather than an isolated incident.
I am now eagerly awaiting a response from Samsung regarding the steps they will take to address the S21 FE display lines issue. It feels unfair to ask users to bear the cost of a repair that appears to be a common problem caused by software updates, especially during these challenging times in Sri Lanka.
I encourage fellow S21 FE users who have faced similar issues to share their experiences and insights in this thread. Together, let's bring attention to this matter and hope for a fair resolution from Samsung.
Hasun9
Active Level 3
02-4-2024 11:51 AM
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Rajee-Tech
★
02-5-2024 08:59 PM
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Tencent
Active Level 5
02-4-2024 01:18 PM
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Tharindu_TDK05
Active Level 1
04-16-2024 05:07 AM
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Members_r1DJNoX
Beginner Level 2
06-21-2024 08:46 PM
in
Same problem facing ....after using 1 year I have 2 lining on my phone.....plsss samsung make any resolution for it as soon as possible.
I am very disappointed 😞
0 likes
Magicat
Beginner Level 2
07-24-2024 09:17 AM
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Any update so far?
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kaz_
Active Level 7
02-5-2024 06:36 AM
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PRINCESS_J
Beginner Level 3
03-29-2024 10:29 PM
in
Experiencing the same issue with my FE. Any resolution from samsung?
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Samsung_km9e90j
Beginner Level 2
05-6-2024 05:46 PM
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Experiencing the same issue with my FE. Any resolution from samsung?
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dougxt
Active Level 1
04-16-2024 04:53 AM
in
Same problem here with my 21 fe. Just started happening today and is getting progressively worse . The phone is only 1 year & 1 month old. I feel kind of scammed in that it’s 45 days exactly out of warranty. Maybe now is the time to give in & switch to an iphone 😞
Tharindu_TDK05
Active Level 1
04-16-2024 05:10 AM
in
Sadly, this is happening for brandnew devices.
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Members_3yRdoIy
Beginner Level 2
04-19-2024 02:40 AM
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Punit555
Beginner Level 2
04-22-2024 07:56 AM
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I am facing same issue after the Device update on my Galaxy S21 FE. I had also contacted Samsung Customer Care regarding the issue I am facing and they said we have to pay 13K for screen replacement. Also they mentioned that there is screen replacement available for Galaxy S21 and not Galaxy S21 FE. Unfortunately spending 60K on such trusted brand(Samsung) was fail after all.
Disappointed.
Tharindu_TDK05
Active Level 1
04-22-2024 08:15 AM
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I hope these comments will open their eyes(Samsung), which also proves that Samsung S21 FE display line issues are not isolated cases.
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SardarQaisar
Beginner Level 2
10-9-2024 01:09 PM
in
I have also facing same issue..
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Members_o2CFdR0
Beginner Level 2
05-1-2024 06:08 AM
in
Even I have been facing the same issue and have received no proper support from the team. It's really worthless to buy a samsung now. Their quality has been dropping.
Members_gdRn5hj
Beginner Level 2
05-7-2024 05:17 AM
in
Literally the exact same issue. Bought the phone in September 2022. No cracks, not even scratches on the screen. One line showed up randomly while using the phone. One more the next day. The service center said it would cost 10 to 15 thousand indian rupees, which is way too much considering I paid almost 50 thousand indian rupees for the phone and it's only 18 months old. I tried all the customer support and services, and got nothing out of it. Very disappointed.