title:

Charging problem

(Post creation time:  

11-24-2020 09:03 PM

)

289 Views

C

ChamithAlawatta

Active Level 1

last edited

 

11-24-2020 09:03 PM

 

in

 
Hi, my phone is not charging by charger, but it charges from pc with connected with data cable, so finally charging only from pc, data transfer also not working, i have tried different chargers and data cables but same thing happen, please help me to resolve this issue

Thank you very much

Charging, charging not working, 
    • DE

      DR-E

      Active Level 6

      11-25-2020 04:49 AM

       

      in

       
      As you tried everything may be the problem with your charging point, better to repair
      C

      ChamithAlawatta

      Active Level 1

      11-25-2020 08:35 AM

       

      in

       
      thanks brother

      0 likes

    • C

      Cheers_bruh

      Expert Level 1

      11-25-2020 01:44 PM

       

      in

       
      Is it the same cable which charges phone when connected to pc and charger ?

      0 likes

      C

      ChamithAlawatta

      Active Level 1

      11-25-2020 07:07 PM

       

      in

       
      yes, i used 2 chargers with their cables, same thing happen.
      C

      Cheers_bruh

      Expert Level 1

      11-25-2020 07:25 PM

       

      in

       
      Try A hardware check through the members app
      Get help > Interactive checks!
      Have you tried a Factory reset?
      To be clear.......
      None of direct chargers charge the phone nor indicate anything....
      while USB connection through PC does charge the phone but without data transfer ability ....
      Might be a issue with software which identifies connections.....
      Just see for the charger output voltage (i guess you are with original charger)
      cause typically USB port gives out about 5V and normal charger nearly 6V .....

      0 likes

    • N

      11-29-2020 03:48 PM

       

      in

       
      Check charger and cable with other devices. Change the charging port.

      0 likes

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