title:

Fingerprint sensor calibration required

(Post creation time:  

05-3-2021 03:26 PM

)

827 Views

A

Alanka

Beginner Level 3

last edited

 

05-3-2021 03:26 PM

 

in

 
Hi, I'm unable to access settings to chane the fingerprint and getting an error message "fingerprint sensor calibration required". Kindly advise how to rectify this 
Model : Samsung galaxy A51

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    • N

      05-3-2021 03:42 PM

       

      in

       
      This can be a hardware problem. So please contact nearest customer service centre.
    • N

      noahm

      Active Level 8

      05-3-2021 08:37 PM

       

      in

       
      This is a very common problem with the A series phones.
      First you have to check if you have the latest software update installed in your phone. For some users updating fixes this issue.
      Second, check your fingerprint sensor via the diagnostic mode (dial *#0*# and choose sensor).
      If your sensor is alright then obviously the issue is NOT in your sensor i.e. hardware.
      For most users who report this error it comes with software faults.
      If software update doesn't help and if your sensor is working correctly, then you will have to do a factory reset.
      It will make this error go away.
    • S

      SMpro

      Active Level 6

      05-5-2021 12:36 AM

       

      in

       
      This happens when you replace either the display or fingerprint sensor. Did you?

      0 likes

    • K

      KumaraD

      Active Level 4

      05-5-2021 05:04 AM

       

      in

       
      Try googling.

      0 likes

      A

      Alanka

      Beginner Level 3

      05-31-2021 03:32 AM

       

      in

       
      That's the first thing I did, but not a favourable answers

      0 likes

    • S

      03-22-2022 06:52 AM

       

      in

       
      Contact to a customer service , I am also using a galaxy A51 device, but the fingerprint is working normally, from a single tap it unlocks the screen

      0 likes