Hello HajarDHK, there are more than one reason that could cause such error. The most common one are: 1. an improperly mounted SDcard( memory card). So, if you have an SDcard in your phone, make sure it is mounted correctly/functioning. 2. using your SIM card on a phone optimized for another region may cause such problems. Did you purchase your phone from a different location/online or via your local distributor? If your phone is for a different region your phone might not function properly. Sometimes flashing the firmware built for your region resolves the problem. However, if non of the above apply to your device, it might be a software, *maybe* a hardware problem. All you have to do at that point is take your phone to the distributor or service center. They'll fix it or replace it since your phone is still new and covered by warranty.
Anonymous User
Beginner Level 1
03-16-2019 01:19 ص
in
1. an improperly mounted SDcard( memory card). So, if you have an SDcard in your phone, make sure it is mounted correctly/functioning.
2. using your SIM card on a phone optimized for another region may cause such problems. Did you purchase your phone from a different location/online or via your local distributor? If your phone is for a different region your phone might not function properly. Sometimes flashing the firmware built for your region resolves the problem.
However, if non of the above apply to your device, it might be a software, *maybe* a hardware problem. All you have to do at that point is take your phone to the distributor or service center. They'll fix it or replace it since your phone is still new and covered by warranty.
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