‎Restart automatically | Samsung MENA Community

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Morhaf

Active Level 1

last edited

11-17-2023 10:57 PM

in

Hello I have S22 ultra and I have a problem the device restart automatically even though I checked the battery option and tested of the auto restarting

AU
Anonymous User
Beginner Level 1
11-17-2023 11:33 PM

in

جالاكسى S
R u sure rhat u r not prssing the power off/on button in one hold
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Morhaf
Active Level 1
11-17-2023 11:45 PM

in

جالاكسى S
Yes the device restart automatically when I use it and when it's locked
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M
Morhaf
Active Level 1
11-17-2023 11:47 PM

in

جالاكسى S
The problem is that there is no specific time. Sometimes I am surprised when I use it, and sometimes without noticing it restarts
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Sohaeb
Beginner Level 2
11-19-2024 06:12 PM

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جالاكسى S
I have same problem tell how you fix it
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Samsung_Expert
Moderator
11-18-2023 01:42 AM

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جالاكسى S
Hello dear

We deeply apologize for the inconvenience you are experiencing

please check for update via :settings>software update>download and install

and reset all settings From settings > general management > reset > reset all settings
this will reset the settings and restart the mobile but will not delete any apps , accounts or data, you can back up the settings in order not to lose them

In case the issue still there please visit the nearest Samsung service center

have a nice day

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Morhaf
Active Level 1
11-18-2023 04:27 AM

in

جالاكسى S
Firstly, I am grateful for the good treatment from you. Secondly, I have applied these steps, but the situation has repeated itself. In all honesty, this is the first time. I feel disappointed, but I will try to present the problem to your maintenance team. Thank you.
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MarzouqZyoud
Active Level 6
11-18-2023 06:40 AM

in

جالاكسى S
Have you tried a factory reset?
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M
Morhaf
Active Level 1
11-18-2023 09:18 AM

in

جالاكسى S
Yes

title:

Restart automatically

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