Dear Valued Customer, Thank you for contacting us,
We deeply apologize for the inconvenience you are experiencing,
Kindly make a test by Samsung members app by the following steps : 1- Open Samsung Members 2- Tap on support then Diagnostics 3- Choose Battery
If the result is normal, Please note that during startup period after the update, there is an AI artificial sensor that studies your usage hours to optimize the phone's performance based on your usage patterns. During this period, battery consumption may be high, which may lead to overheating
Have a great day Best Regards Samsung Levant CS team
Samsung_Expert
Moderator
05-24-2025 01:23 م
in
Dear Valued Customer,
Thank you for contacting us,
We deeply apologize for the inconvenience you are experiencing,
Kindly make a test by Samsung members app by the following steps :
1- Open Samsung Members
2- Tap on support then Diagnostics
3- Choose Battery
If the result is normal, Please note that during startup period after the update, there is an AI artificial sensor that studies your usage hours to optimize the phone's performance based on your usage patterns. During this period, battery consumption may be high, which may lead to overheating
Have a great day
Best Regards
Samsung Levant CS team
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