title:
s pen note 10
(Post creation time:
03-14-2020 03:54 AM
)
326 Views
N
nan8888
Active Level 1
s pen disconnected even after resetting the pen and even after restarting the phone , nothing working
Keeps disconnect the pen and never connect it
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Samsung_Expert
Moderator
03-14-2020 06:55 AM
in
Dear valued customer,
Thank you for contacting Samsung Levant support
we appreciate the chance to assist you and we extremely apologize for the inconevneinece that you are facing
kindly note that regarding your issue since you already did a reset for the s pen and reset for the device's settings then we kindly recommend you to refer to the nearest authorized service center in your country
to get service locations go to
www.samsung.com/le >> choose your country > support > service locations
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nan8888
Active Level 1
03-14-2020 07:16 AM
in
and is it under warranty ?
it's a new phone ,I installed the new software after that the pen stopped connecting ?
is it possible it's from the new update ?
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nan8888
Active Level 1
03-14-2020 07:16 AM
in
0 likes