update problem

Is your phone rooted?

no

Dear valued customer

Thank you for contacting Samsung Levant support 

may we know if you have rooted your device or downloaded a non official firmware 

or referred to a  non official service center 

التحديث ينزل للدول و المناطق بشكل تدريجي .. مرات يبدا في اوربا و بعد فترة يصل للشرق الاوسط

crazy Samsung lot of new products. not update all to keep customers changing or buying new products when sell as 2nd hand it will be very cheap so we lose too much apple one or 2 models any times like to sell will not lose too much like Samsung and Huawei