‎software update | Samsung MENA Community

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iyadnasser

Active Level 1

last edited

02-27-2021 07:34 AM

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جالاكسى A

I have faced a big problem in downloading the update of android11, it keeps telling me that it failed to download the update, can you help me please.

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iyadnasser
Active Level 1
02-27-2021 07:54 AM

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جالاكسى A
will try
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iyadnasser
Active Level 1
02-27-2021 07:58 AM

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جالاكسى A
how to use this thing???
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iyadnasser
Active Level 1
02-27-2021 08:05 AM

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جالاكسى A
thanks alot
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Samsung_Expert
Moderator
02-28-2021 06:39 AM

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جالاكسى A
kindly try to connect your phone to a different network

if that did not work then kindly download Samsung smart switch on both your pc and smart phone and try to update it
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Abedserhan
Beginner Level 2
06-5-2021 02:04 AM

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جالاكسى A
Hello @iyadnasser did the smart switch way works?
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Samsung_Expert
Moderator
06-5-2021 10:19 AM

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جالاكسى A

may we know if you tried to update the software for your phone using Samsung smart switch?

by downloading it on both for your pc and smartphone by following the below link

https://www.samsung.com/us/apps/smart-switch/

if yes and it did not work kindly refer to the nearest authorized service center in your country

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