‎‫Fingerprint sensor not working‬ | ‫Samsung MENA Community‬

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EnzzzXD

Active Level 1

آخر تعديل

08-4-2026 06:44 م

in

On my galaxy A24 running OneUI 8.5 with the latest security update I am not able to even try to register fingerprint. Took it to a samsung sensor and they said it is a software issue and after today's update still nothing is working.

Anyone know how to fix the issue ?

In *#0#* it is saying NA

And factory reset dont work

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A
alyazory
Expert Level 5
08-5-2026 05:08 ص

in

جالاكسى A
الحل الاول خده على اقرب فرع صيانه لسامسونج عشان يفحصولك المشكلة بالتحديد

الحل الثاني انك تعمل ضبط مصنع للهاتف واذا بدك تعمل نسخة احتياطية لا تعملها لملفات النظام والتطبيقات اعملها فقط للصور والفيديوهات
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EnzzzXD
Active Level 1
08-5-2026 07:04 ص

in

جالاكسى A
Last time I went to a repair shop they told me it is a software issue and do not want to fix it.
And on YouTube there is no videos about this exact error. I tried searching everywhere and no solution.
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GHN19876
Active Level 9
08-5-2026 06:00 ص

in

جالاكسى A
You can delete all the fingerprints and restart your phone then try to get a new, if there is nothing then you have to do a full reset for all the device to get this feature back
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EnzzzXD
Active Level 1
08-5-2026 07:02 ص

in

جالاكسى A
Even after a full factory reset it is still not working. I cleared data for the biometric and it is still not working
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Samsung_Expert
Moderator
08-5-2026 02:45 م

in

جالاكسى A
Hello,

You can visit us to check the device for you

https://www.samsung.com/levant/support/service-center/
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EnzzzXD
Active Level 1
08-5-2026 05:54 م

in

جالاكسى A
Thanks
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title:

Fingerprint sensor not working

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