‎ERROR | Samsung MENA Community

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HADIkazwini

Active Level 1

last edited

09-27-2020 09:20 PM

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جالاكسى A

I cant unable to update software in my Galaxy please help me

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Samsung_Expert
Moderator
09-28-2020 06:02 AM

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جالاكسى A
Dear valued customer

Thank you for contacting Samsung Levant

kindly give us more details on your issue please

and if you can send us a screen shot of the error message
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HADIkazwini
Active Level 1
09-28-2020 09:05 AM

in

جالاكسى A
ok look I PUT it 1 hour ago and still on 0% and time left was nothing _:_:_: please help me
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Samsung_Expert
Moderator
09-29-2020 06:09 AM

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جالاكسى A
kindly try to use a different Wi-Fi network , if you faced the same issue then kindly download

Samsung smart switch on both your PC and smart phone from the below link

https://www.samsung.com/us/support/owners/app/smart-switch

and then connect your phone to PC through USB cable and open the app on your PC to check for available updates

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