title:
4g issue
(Post creation time:
07-5-2024 06:43 ص
)
772 المشاهدات
E
eliaskimaz
Active Level 1
Dear Samsung Support,
I recently purchased the S24 Ultra and have been experiencing issues with 4G connectivity. When my Wi-Fi is turned off, I do not receive notifications from any applications until I unlock the device and open the specific application. On Wi-Fi, everything works fine; this issue only occurs when I am using 4G. I have confirmed the configuration of my SIM card with my telecom provider, ensured all phone settings are up to date, and even performed a factory reset. Unfortunately, the problem persists. This issue is quite frustrating as it essentially leaves my device offline until I manually open the applications. Thank you in advance for your assistance.
Sincerely,
Elias Kimaz
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Samsung_Expert
Moderator
07-5-2024 11:54 م
in
We deeply apologize for the inconvenience you are experiencing
please check with the service provider if there is an issue with the sim card and make sure to enable the notifications
and check for update via :settings>software update>download and install then press and hold on volume down and power buttons for 10 seconds
you can also try to reset the network settings
have a great day, and stay safe
0 إعجابات
eliaskimaz
Active Level 1
07-6-2024 08:33 م
in
0 إعجابات
eliaskimaz
Active Level 1
07-6-2024 08:34 م
in
0 إعجابات