title:
phone freezing issues
(Post creation time:
03-30-2020 05:17 PM
)
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Sidhabhi
★★
03-30-2020 07:01 PM
in
grandpa97
Active Level 6
03-30-2020 07:05 PM
in
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cs-member13
Expert Level 4
04-14-2020 05:46 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We understand you concern about "phone hanging". Kindly perform the below mentioned few of the quick steps:
1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.
2) Check internal memory space: To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
-Settings > Device care > Memory.
Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.
Thank you for writing to Samsung.
Warm regards,
Samsung Customer Support
grandpa97
Active Level 6
04-14-2020 05:49 AM
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