‎a50 November security patch update problem | Samsung Members Community

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sd4538

Active Level 1

last edited

11-12-2019 06:37 PM

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There is a problem in November security patch update. after updating my a50 i am unable to register fingerprint.

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Sauuuuu
Active Level 3
11-12-2019 06:39 PM

in

Tech Talk
Wait for some hours. After that u will able to register on it.
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ashü26
Active Level 1
11-12-2019 08:51 PM

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Tech Talk
i have been waiting for 2days but still not able to register.
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अj
Active Level 7
11-12-2019 06:51 PM

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Tech Talk
i am also getting problem while adding my finger print
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likhith
Active Level 3
11-12-2019 08:59 PM

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Tech Talk
I am also facing issue with finger print
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vinjudaprakash
Active Level 1
11-13-2019 01:31 AM

in

Tech Talk
I also facing this prblm
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Esaku
Active Level 4
11-14-2019 04:42 PM

in

Tech Talk
use fingerprint sensor without any tempered glass
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Aazan1432
Active Level 1
11-15-2019 06:45 AM

in

Tech Talk
same here I'm also gacing same problem
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Samsung_Support1
Moderator
12-2-2019 02:50 PM

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Tech Talk
Hi there,

Request you to perform some troubleshooting steps shared below to resolve the issue:

1. Please disable the fingerprint settings and then remove the screen guard, if attached.

2. Post removing the screen guard, register new fingerprints in the device.

3. Ensure that the fingerprint recognition area and your fingers are clean and dry.

4. If the issue persists, please visit the nearby service center for the inspection of the device.

To locate the Service center, click the given link: https://www.samsung.com/in/support/service-center/

Regards,
Team Samsung Members
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