‎Unable to use mobile data | Samsung Members Community

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Divyam2611

Active Level 1

last edited

05-30-2020 01:26 PM

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Can someone help ? I am unable to use mobile data even after getting full network, the wifi is working. The mobile data doesn't shows lte/3g symbol. My phone is galaxy s9. I restarted everything, even formated my phone. Tried all the possible suggestions on this still unable to connect to internet.

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Anonymous User
Beginner Level 1
05-30-2020 02:12 PM

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Tech Talk
sim is corrupted need to change your sim card
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Divyam2611
Active Level 1
05-30-2020 02:18 PM

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Tech Talk
the same sim is working in other phone
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Divyam2611
Active Level 1
05-30-2020 02:18 PM

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Tech Talk
can you explain me the billing cycle in data usage ?
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ixso
Active Level 8
05-30-2020 02:49 PM

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Tech Talk
first remove the sim card and insert properly. then go to settings > connection > mobile networks > check volte settings enabled and network mode selected to auto (lte/3g/2g) > next tap network operators > select automatically.
sometimes turning on and off flight mode helps.

☆ if your problem solved tap three dot button and accept as solution.
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Divyam2611
Active Level 1
05-30-2020 02:58 PM

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Tech Talk
I tried the process you told me. Its the same as before. Look my mobile data is on and its set to lte/3g/2g, network operators is set to automatic.
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ixso
Active Level 8
05-30-2020 03:08 PM

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Tech Talk
can you make calls? or else put other sim in your phone check the situation.
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Divyam2611
Active Level 1
05-30-2020 05:10 PM

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Tech Talk
yes i can make calls...tried another sim the same situation is in that sim also
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nishant22
Active Level 3
05-30-2020 04:14 PM

in

Tech Talk
remove data usage limit
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Divyam2611
Active Level 1
05-30-2020 06:19 PM

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Tech Talk
i removes data usage and data warning, there can be a problem in handset ?
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nishant22
Active Level 3
05-30-2020 06:34 PM

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Tech Talk
call ur sim operator centre and ask to send internet setting for ur device
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ixso
Active Level 8
05-30-2020 04:53 PM

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Tech Talk
make sure data limits turned off 👇
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Divyam2611
Active Level 1
05-30-2020 05:11 PM

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Tech Talk
both the things are of the data warning and also data usage
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Divyam2611
Active Level 1
05-30-2020 05:11 PM

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Tech Talk
what is billing cycle ? can that affect ?
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ixso
Active Level 8
05-30-2020 05:37 PM

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Tech Talk
billing cycle is when you reach data limit usage it will either warn you or turn off the internet connection and save you from deducting balance from your account. we don't need it anymore in india most of us have unlimited data plan.
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Divyam2611
Active Level 1
05-30-2020 05:12 PM

in

Tech Talk
also sometimes E comes near the network bars
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ixso
Active Level 8
05-30-2020 05:31 PM

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Tech Talk
that means it's connected on 2g network . go to settings and change mobile networks to 3g, see if you're getting 3g signal then change back to auto LTE/2g/3g. maybe there's some issues with network coverage in your area. you can go outside and check.
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Divyam2611
Active Level 1
05-30-2020 05:35 PM

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Tech Talk
okey i'll try it
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Anonymous User
Beginner Level 1
05-31-2020 03:49 PM

in

Tech Talk
go to settings -> general management-> reser network settings and restart the phone
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Divyam2611
Active Level 1
05-31-2020 03:53 PM

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Tech Talk
i tried it, no sim is working in the handset. my sim is working properly in other samsung device
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Anonymous User
Beginner Level 1
05-31-2020 11:53 PM

in

Tech Talk
take it to service centre
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iMark1805
Beginner Level 2
06-2-2020 09:39 AM

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Tech Talk
i am having similar issue, i bought s9 handset a week ago, everything was fine until now. The problem i am facing is like i can browse net at 4G speed in browser and Youtube and some other apps, but some apps won't work until i have connected to WiFi (like weather app, moneycontrol, inshorts, some news apps) mobile data is fine, i can even share hotspot and the receiving device get speed upto 4-5 mbps. Even tried resetting network settings
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cs_member10
Moderator
06-2-2020 11:19 AM

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Tech Talk
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network problem" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Unable to use mobile data

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