title:
Popup window
(Post creation time:
01-11-2021 09:11 PM
)
215 Views
Recently ...i'm facing issues with popup window videos is not playing properly in popup window.
While playing video on popup window and i use/touch the screen video top playing i already tried app uninstall/reinstall/old version/data and catch clear nothing happened can anyone suggest me what should i do ?
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01-13-2021 07:53 AM
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paulpk
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cs-member13
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01-14-2021 05:22 PM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue please follow below given steps:-
1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.
2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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