‎Android 10 update problem | Samsung Members Community

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kittu28

Active Level 6

last edited

12-19-2019 07:16 PM

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Hi guys,

Update to android 10 on note 10 plus. I'm witnessing the home screen transition is not smoother after the update. Anyonw got the same problem and how to rectify it ?

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vj9595759009
Active Level 1
12-19-2019 07:19 PM

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not yet
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SreeHarsha
Active Level 5
12-19-2019 07:25 PM

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same here reported the same
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DeepankarBU
Active Level 1
12-19-2019 07:30 PM

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How did you report?
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DeepankarBU
Active Level 1
12-19-2019 07:29 PM

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I use a Samsung Galaxy M30 got the update done today and home screen transition recent apps are very buggy
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SreeHarsha
Active Level 5
12-19-2019 08:00 PM

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go to help send feed back including logs of your device
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SreeHarsha
Active Level 5
12-19-2019 07:54 PM

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used Members report error
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Samsung_Support1
Moderator
12-30-2019 06:47 AM

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Hi there,

Please perform the following steps to resolve the issue:

1- Settings > general management > reset > reset settings.

2- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

3- Stop the background running app (Tap on the left soft key and close all the running apps).

4- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members

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kittu28
Active Level 6
12-30-2019 07:29 AM

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I have performed all the steps still the problem persists. received the same reply after sending the error reports
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title:

Android 10 update problem

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