‎Multi Touch Issue | Samsung Members Community

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ShweatDev

Active Level 3

last edited

12-21-2020 02:31 PM

in

I m having multi touch problem while playing pubg. I m able to to fire and move but i cant control Recoil..Please Help. Device - Galaxy tab s6 lite

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CM
cs-member13
Expert Level 4
12-22-2020 10:28 AM

in

Tablets
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Touch" issue kindly follow the given below steps:

1. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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