title:
Issue with finger print scanner
(Post creation time:
10-25-2020 05:30 PM
)
169 Views
P
Piyush3435
Beginner Level 2
My samsung M31 finger print scanner doesn't work properly. Sometimes it does not recognize my finger and i have to wait 30 sec for next attempt. I hope you fix this issue in next software update.
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Ehsank
Expert Level 5
10-25-2020 05:35 PM
in
2nd thing you can do is
register again with all sides of your fingers and add same finger 1-2 times for better result and then observe
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cs-member13
Expert Level 4
10-31-2020 04:16 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-
1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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