secure folder is not working

unable it from notification panel

it's also happening with me

Go to App info >> storage >> then clear the data

have tried

please help me

We do apologize for the inconvenience caused as you are unable to use secure folder. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

this folder disappears after updating my phone

its awesome