‎Secure folder locked | Samsung Members Community

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Amri

Beginner Level 2

last edited

03-14-2018 03:12 AM

in

I opened my secure folder as usual.It suddenly shows"Unauthorized software installed.It has been locked to prevent further access."Please hel.All my important passwords and my personal are there and I need to view it immediately.Please help!

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VamshiHarsha
Active Level 5
03-14-2018 03:27 AM

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Secure Folder
Did you recently installed any softwares or Applications from outsource...???
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A
Amri
Beginner Level 2
03-14-2018 09:40 AM

in

Secure Folder
no
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SandeepDdn
Active Level 9
03-14-2018 04:37 AM

in

Secure Folder
check your knox status.... should be 0x0
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SandeepDdn
Active Level 9
03-14-2018 04:41 AM

in

Secure Folder
knox status checker app https://play.google.com/store/apps/details?id=com.bryancandi.knoxcheck
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Amri
Beginner Level 2
03-14-2018 09:46 AM

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Secure Folder
it is 0×0 only
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SandeepDdn
Active Level 9
03-14-2018 12:09 PM

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Secure Folder
your device knox ok.. may be software problem
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admin_
Expert Level 5
03-14-2018 07:59 AM

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Secure Folder
We apologize for the inconvenience caused. Regarding your concern we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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Amri
Beginner Level 2
03-14-2018 09:49 AM

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Secure Folder
It isn't working still..Please help
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zinda
Beginner Level 2
03-15-2018 09:11 AM

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Secure Folder
my secure folder not show but already app install
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SandeepDdn
Active Level 9
03-17-2018 03:11 PM

in

Secure Folder
try to edit icon quick setting and add secure folder button on quick action of secure folder

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babu1966
Beginner Level 3
05-26-2018 08:00 AM

in

Secure Folder
password locked, how I can open, please help
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title:

Secure folder locked

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