‎Galaxy M53 secure folder problem with WhatsApp

T

typknight

Active Level 1

last edited

05-4-2022 05:47 AM

in

I use GALAXY M53 5G , and i am facing problem in secure folder. I am not able to move any of my WhatsApp photos, files, documents, music to secure folder. Basically any files related to WhatsApp, i am not not able to move them to secure folder. It'll show an error saying it's not able to move to secure folder. Please help.

C
cs_member8
Moderator
05-25-2022 09:06 AM

in

Secure Folder
Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support
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Galaxy M53 secure folder problem with WhatsApp

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