title:

4k 30fps skipping frames

(Post creation time:  

08-22-2018 04:44 AM

)

434 Views

M

mohip

Active Level 1

last edited

 

08-22-2018 04:44 AM

 

in

 
in 4k 30fps while recording the camera skip some frames which makes video unstable and unable to use
  • A

    admin_

    Expert Level 5

    08-31-2018 04:57 AM

     

    in

     
    We do regret for the inconvenience caused while recording videos is 4K mode. Let me recommend some steps to further isolate and determine the issue faced by you in your device.

    - Check the video size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity).
    - Reset the Camera (From the Camera Setting).
    - Open settings>>Device maintenance>>Optimize now.
    - Software update via FOTA, Kies or SMART Tool.

    Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

    0 likes

  • M

    mohip

    Active Level 1

    10-25-2018 06:53 AM

     

    in

     
    it's your software related issue...please fix it..I trust Samsung

    0 likes

  • M

    mohip

    Active Level 1

    10-25-2018 06:54 AM

     

    in

     
    and it happens in low light mostly

    0 likes

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