‎Notification panel bug. | Samsung Members Community

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PrashantJangid

Active Level 3

last edited

11-14-2022 03:24 PM

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I've recently noticed a bug. If I delete a message from the notification panel, the panel closes after pressing the delete button. Whereas, if I delete an email, it gets deleted and the notification panel stays.

This is annoying because if I want to delete more than 1 message from the notification panel, I'll have to open the panel every time I delete a message.

Anybody else is facing this issue and is annoyed by it? If yes, help me by forwarding this issue to Samsung so that they fix it and improve the user experience.

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anishpalav
Active Level 2
11-14-2022 03:38 PM

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I think you should show your phone to a customer service centre
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PrashantJangid
Active Level 3
11-14-2022 03:43 PM

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Are you not facing this issue?
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anishpalav
Active Level 2
11-14-2022 04:58 PM

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Not till now
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anishpalav
Active Level 2
11-14-2022 04:59 PM

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Which handset have you got
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PrashantJangid
Active Level 3
11-14-2022 05:14 PM

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Galaxy S10+.
I've seen this bug on my brother's phone too. He's using the Galaxy S20 FE
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anishpalav
Active Level 2
11-14-2022 05:24 PM

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Oh I am also having Galaxy S20 FE I have not got the issue
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PrashantJangid
Active Level 3
11-14-2022 05:27 PM

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Which message app are you using? Samsung's or google's?
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anishpalav
Active Level 2
11-14-2022 05:25 PM

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Check whether your phone is up to date
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PrashantJangid
Active Level 3
11-14-2022 05:29 PM

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Yes it is up to date.
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cs_member8
Moderator
11-18-2022 11:06 AM

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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you. We'd like to inform you that the update release after the testing to resolve the issue. We'd request you update the software update If you are facing any issues after the software update.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Sukumar002
Active Level 3
11-19-2022 03:34 AM

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Prashant, I believe this is a bug. I am on s21ultra and that happens with me too from about last 6-7 updates. Samsung developers and moderatots won't acknowledge its a bug but it is. I am confident because I used to delete multiple messages at the end of the day before some update broke it. I wish developers look into this on priority as this is a bad UX and a basic functionality for everyday usage.

To moderators: If you want to see what exactly is happening, let me know how I can share screen recording. I have one handy.
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PrashantJangid
Active Level 3
11-19-2022 04:53 AM

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True. Even I have this habit of deleting messages and this bug is ruining the experience.

I've reported this bug, I'd request you to do it too. Please follow this path to register it in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report). Please attach the error log file within 15 minutes of the error occurring.
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Sukumar002
Active Level 3
11-19-2022 06:05 AM

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Did that multiple times and that doesn't seem to be helping. I think we have to live with it till developers think it is important to fix it. Possible that the fix can be made from messages app as deleting emails will keep the notifications panel open.

I have a strong belief that messages app is the culprit.
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cs_member8
Moderator
11-28-2022 06:16 AM

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Dear Samsung member,

Greetings from Samsung customer support.

We understand that you are facing an issue with your device. We apologize for the inconvenience caused to you, as you confirmed that you have already reported the bug in Samsung member app. We'd request you to wait, they will definitely provide the resolution regarding the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

Notification panel bug.

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