‎Problem with drop down notification panel

M

msamiulislam

Beginner Level 2

last edited

01-22-2024 12:27 PM

in

When I try to drop down the notification panel after I unlock it, every time it freezes for few seconds. After trying for few times to drop down, it comes back to normal state. My handset is z fold 4 5G and I have also update it to UI 6.0 to resolve. But, no change at all.

C
cs_member10
Moderator
01-23-2024 02:56 AM

in

Galaxy Z
Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support
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Problem with drop down notification panel

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