title:
Network issue
(Post creation time:
12-17-2020 04:19 PM
)
236 Views
A
AnkitKashyap15
Beginner Level 2
Facing lot of network issue in Fold2 however same network working fine on other cellphones
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DeepakBindra
Active Level 4
12-17-2020 05:31 PM
in
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cs-member13
Expert Level 4
12-18-2020 04:50 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-
1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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AnkitKashyap15
Beginner Level 2
01-24-2021 07:11 AM
in
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