Thanks for being with Samsung and for sharing your concern. Please provide further details or reproduction steps so we can try to reproduce the issue from our end. Images or screenshots of the error are also very helpful in understanding and analyzing the issue you are having.
Please use Beta feedback error report(Samsung Members App ->Beta Feedback -> Errors -> Create -> Error reports) to open the ticket again right after the incident. Captured logs are needed in order for us to further analyze. Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Be sure to hit ♡ when you find an answer that works for you.
admin_
Expert Level 5
01-13-2018 10:55 AM
in
Please use Beta feedback error report(Samsung Members App ->Beta Feedback -> Errors -> Create -> Error reports) to open the ticket again right after the incident. Captured logs are needed in order for us to further analyze.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Be sure to hit ♡ when you find an answer that works for you.
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